Through Improved Processes and Systems
Most employees don’t
show up to work on Monday morning thinking, “This
is the day I am really going to mess up! I am going to make my boss,
coworkers, and customers really angry!” When that actually does happen,
however, it usually is not because employees intended it to, but often because
so many processes are poorly designed, resulting
in disappointing outcomes. This program teaches you how to select
processes that need to be improved, how to analyze and understand those
processes, how to measure them and how to implement an improved process.
This model applies to processes as simple as filling out a time sheet to
those as complex as building a co-generation power plant.
You will learn from this program on Boosting Productivity:
1. Select the best process for improvement
2. Understand the actual workings of the process
3. Measure the process
4. Implement a new, improved process
5. Use multiple charts, graphs and other measurement tools
6. Structure and implement a survey
7. Communicate your improved processes to others
Why
Listen to Kathy Loveless on Process Improvement:
In addition to teaching process improvement to the public power industry,
she has taught it to such corporations as 3M, DuPont,
and AT&T; to such military organizations as the 7th Army Command, U.S.
Army, Grafenwoehr, Germany; the 190th Refueling Wing of the Kansas Air National
Guard, U.S. Department of Defense, Frankfurt, Germany; and to more than
100 federal and state agencies. Her doctoral
studies were in quantitative data analysis at George Washington University
in Washington, D.C. and for a decade, she taught survey
research, statistics, and quantitative data analysis in the Masters
of Public Administration Program at the University of Utah.
Contact Kathy Loveless about Process Improvement
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